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Privacy Policy


At Glasgow Print Studio (GPS), we’re committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Who are we?

Glasgow Print Studio promotes contemporary and innovative printmaking through supporting artists, exhibitions, learning and conservation. GPS is a registered charity (no. SC012793) and a company limited by guarantee (no. SC052387).

How do we collect information from you?

We obtain information about you when you use our website, for example, when you purchase our products and services or if you sign up to our mailing list.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.


How is your information used?

We may use your information to:

to you;

 

We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity.


Your choices

From time to time we would like to contact you with details of activities, services or products we provide.

You have a choice about whether or not you wish to receive information from us.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.


Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.


How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email or write to us at: info@glasgowprintstudio.co.uk or write to us at: Glasgow Print Studio, Trongate 103, Glasgow G1 5HD. Alternatively, you can telephone 0141 552 0704.

You have the right to ask for a copy of the information GPS hold about you. We may charge £10 for information requests to cover our costs in providing you with details of the information we hold about you.


Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.


Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you.


Use of 'cookies'

Like many other websites, the GPS website uses cookies. 'Cookies' are small pieces of information sent to your computer and stored on your hard drive to allow a website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

GPS uses a tool called Google Analytics to give us statistical data on the performance of our website. These cookies are placed by Google Analytics. The information gathered includes IP addresses, browser type, Internet Service Provider, referring/exit pages, date/time stamp.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.


Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.


16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.


Review of this Policy

We keep this policy under regular review.

Any questions regarding this policy and our privacy practices should be sent by email to info@glasgowprintstudio.co.uk or by writing to Glasgow Print Studio, Trongate 103, Glasgow G1 5HD. Alternatively, you can telephone 0141 552 0704.

 


 

Feedback and Complaints

 

Glasgow Print Studio aims to provide a high quality service which meets the expectations of the public, customers and partners.

We welcome feedback on experience of our activities, whether positive or negative and we will respond, where necessary, by improving procedures, correcting mistakes and learning from experience.

We understand that, from time to time, individuals or organisations may be dissatisfied or concerned with the way the Glasgow Print Studio or its staff have acted.

If you have a complaint about our products or services, we would request that this be put in writing and sent to info@glasgowprintstudio.co.uk or by post to Glasgow Print Studio, Trongate 103, Glasgow G1 5HD.

A complaint will be acknowledged within five working days and you will be informed of how we intend to deal with it.

Making a complaint will not exclude the person from any activity that they may be engaged in now or in the future. There will be no reduction in the quality of service experienced by the person making the complaint.

 


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